Contact

Do you have any questions, comments or suggestions? Then contact us. You can of course always visit our store in Zutphen.


EcuaFina store address:
Pelikaanstraat 14
7201 DR Zutphen
0575-841269
Willem Braak: 06 55509970

[email protected]

Opening hours:
Wednesday 12:00 - 17:00
Thursday 12:00 - 17:00
Friday 12:00 - 17:00
Saturday 12:00 - 17:00

KVK: 80138705
BTW: NL861564935B01

Ecuador & Galapagos travel
For information about the trips to Ecuador & the Galapagos Islands you can find more information on the website of Rebecca Adventure Travel. 

 

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1 Complaints
1.1 I have a complaint or remark, what shall I do?

You can contact us by email, telephone, or visit the store.

2 Retail
2.1 How do I become a reseller of EcuaFina products?

Can I become a reseller of EcuaFina products?

3 Return
3.1 Can I return my product?

If you are not satisfied with your purchase, you can return your product (s) to us within 14 days of delivery. The shipping costs for the return shipment to the store are for your own account.

If you make use of your right of withdrawal, the product will be returned with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at [email protected] We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and make sure that it is properly packaged for return

4 Shipping
4.1 When will my product be shipped?

Your product will be shipped within 48 hours.

4.2 What are the shipping costs?

Your order will always be shipped with a tracking number. Orders within the Netherlands are shipped for free. Shipping costs are variable outside the Netherlands. The shipping costs for returning are for your own account.

5 Payments
5.1 How can I pay in the webshop?

You can pay with iDeal, bank transfer and credit card in the webshop.

5.2 How can I pay in the Travel Concept Store?

In the Travel Concept Store in Zutphen you can pay with credit or debit card.